Field Service Technician

Company Name:
Salary period: Annual
Field Service Technician Claremont, CA Contract to Hire
At CompuCom, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We are looking for a Hardware Support Engineer to provide service to approximately 1,800 PCs/Printers/Servers to support in this area. Associate will have onsite office space with parts. Note: This is a break-fix assignment diagnosing hardware failure and replacing parts. This is a 40 hour a week onsite position.
Skill set should include:
Professional and clear customer communication skills via email and telephone Punctuality and professional work habits required 8+ years of employment in the IT industry providing Hardware Service support Hands-on experience in service call ticketing systems (Remedy, Clearvision, or other, etc.) Hands-on experience shipping/receiving parts, parts inventory and tracking management Hands-on experience ordering warranty parts though the OEM manufactures Hands-on experience working diagnosing and replacing parts/hardware on IBM/Lenovo ThinkPad notebooks, HP Desktops, HP Network Multifunction Printers, HP Proliant Servers, HP Blade Servers Self-starter with the ability to manage their service calls in an efficient, timely and professional manor
Some or all current OEM Certifications and Tech IDs as follows:
CompTIA A+ (required) IBM/Lenovo Notebooks (T400 and newer) HP Desktops (DC7700 and newer) HP/Compaq Proliant Servers (several models to current) HP Proliant Blade Server HP Black and White network printers HP Color network printers HP Multifunction network printers Xerox Printers
Level 1 and 2 support to include:
Deskside support service per pre-defined/location specific service process Video conferencing end user support and meeting setup Manage workflow and service request through Remedy call ticketing system Imaging/Re-Imaging end user desktop and laptop machines Software installation, configuration, and troubleshooting for end users Hardware and software upgrades Performance of IT support duties as defined by the appropriate team lead General Desktop Support/Project Coordination/Move activities High level of customer focus and strong customer support commitment Facilitates communication with customers, CVX partners, and vendors Support and assist colleagues; commit to and be accountable for overall group success Work with other support groups and vendors to provide seamless support to customers Monitor, analyze and address reliability and performance issues Analysis of problems, development of creative solutions and assessing risks/benefits Development of strategies for resolving them and preventing future occurrences Work with 3rd level support group to assist with application design/development/upgrade testing and implementation Assessment of compliance with applicable IP Policies, Standards and Technical Controls Keeping abreast of and understanding IP policies, standards and technical controls and compliance process Documentation of supported system and application procedures and processes Keeping abreast of technology changes and operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs Participation in Change Management Process (scheduled outages) Occasional after-hours and weekend support required
Skill and Experience Requirements:
5+ years IT work experience preferred Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft Vista and Windows 7, MS Office applications and Outlook, network configuration, and memory management Working knowledge of remote access: Remote Desktop and Virtual Private Network Must be customer focused and have effective productivity/work output Must be a team player and able to work with minimal supervision Experience using administrative tools and working knowledge of MS Active Directory, Exchange 2007, 2010, DNS, DHCP, TCP/IP (preferred) Experience working in a wireless network environment Working knowledge of troubleshooting ticketing systems such as Remedy Working knowledge of troubleshooting Video Conference systems Tandberg, IOCom a plus Bachelor's Degree in Management Information Systems, Information Technology, Computer Information Systems or Computer Science (preferred) Lean Sigma experience a plus Reliable transportation to support offsite customers required Must be willing to accept on call after hours Server Support service duties
CompuCom supports Employment Equity and Diversity
Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

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