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Manager of IT Infrastructure

Company Name:
Red River
The Manager of IT Infrastructure will have primary responsibility of building, securing, and scaling Red River's corporate information technology environment through infrastructure development, streamlined processes, and exceptional personnel management. Internally facing, the environment must support Red River's growth above and beyond a $500Mil company with multiple business units, increasing remote employees, strict compliance requirements, and mandatory uptime. Externally, the infrastructure must be utilized to support our growing Enterprise and Public Sector customer base through effective hosting, remote monitoring, help desk, and demonstration solutions. Manager of IT Infrastructure must be a builder and implement best practices across Red River's IT environment and personnel management.
Other
Cell Phone Stipend of $ 100.00 per month
Corporate Laptop will be provided with required software for outlined duties
Continuing education and professional certifications covered as pertaining to specific job duties.
Manage local IT staff, ensuring that routine tasks are successfully performed on schedule
Ensure help desk SLA's are established, tracked, and met
Coordinate technical projects with IT staff and consultants. Including but not limited to:
o Co-location of infrastructure, disaster recovery
o Collaboration infrastructure - VTC
o User laptops and IT accessories
o Management of service provider connectivity and contracts
Manage support contracts for all infrastructure and negotiate advantageous contracts
Plan for cloud/hosted options and assess against pros/cons of on premise solutions
Build business justifications for technical projects and measure ROI
Ensure technical projects are completed on time and on budget
Develop Standard Operating Procedures for the help desk team to adhere to published SLA in support of Red River's internal networks, Datacenter and voice environments
Working with the Directors of Professional Services and Managed Services to build and evolve Standard Operating Procedures for supporting customer's networks, Datacenter and voice environments
Maintain uptime and security of Red River's corporate technology infrastructure and any client infrastructure under Red River care
Build and maintain a demo/lab environment that is accessible remotely while providing quality in-house opportunities for Red River engineers and customers to get "hands-on" experience with new technologies
Take primary responsibility for Red River internal IT infrastructure including building and managing co-located architecture
Provide mentoring, training, and education to team members
Ensure team maintains and grows industry certifications as required
Travel to sites as required to support Red River business initiatives
Contribute to and lead operational projects where team comprises IT and non-IT staff.
o Sales & operational enablement projects
o ERP improvement
o Reporting and compliance systems
o CRM/ERP design and integration
Education and Certifications
Bachelor's degree in IT, Business Management, and/or equivalent work experience
Ideal candidate has experience in business process improvement and a solid technical grasp of IT hardware and software applications
A willingness to get out of established comfort zones and grow with the company is a must
For the right individual, this position has significant growth potential
Performance Expectations
Perform quality work within deadlines with or without direct supervision
Interact professionally with other employees, customers and suppliers at a moment's notice
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice
No regular travel required
Additional duties as required by management
EOE M/F/DISABLED/Vet
Red River Computer Co., Inc. is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

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